In order to ensure customer satisfaction and that manufacturers' warranties remain valid, The Castle Arms cannot accept returns for defective or mistakenly purchased items. Such items must be replaced, repaired, or otherwise resolved by the warranty provided by the manufacturer.
Any other items, so long as they remain in like-new condition, may be returned within 14 days for a 15% restocking fee, plus $12.95 for shipping.
All cancelled orders will be charged a 15% cancelation/restocking fee. All sales are final, included are firearms, ammunition, accessories, and optics. Any order that surpasses 21 days and thecastlearms.com has not received the requested documents for your order; your order will be cancelled, and funds returned minus the 15% cancelation fee. Cancelled orders must be requested in writing (email) to be processed as documentation will be sent via email. If the parameters for a cancellation/restock fee are necessary the customer must agree to those as well in writing or the refund CANNOT be processed. Cancelled order/refunds can take up to 10 business days before they can be processed depending on the bank. Orders processed to shipping or orders that have been shipped cannot be cancelled.
HAVE A QUESTION ABOUT AN ORDER OR RETURN?
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